Returns, Refunds & Exchanges
We want you to be completely satisfied with your purchase. Please review our policy below.
1. Returns eligibility
Golf carts may be returned within 7 days of delivery if they are unused, undamaged and in original packaging. Custom orders and personalised carts are non-returnable unless defective.
2. Defective or damaged items
If your cart arrives damaged or with a manufacturing defect, please notify us within 48 hours with photos and a description. We will arrange inspection, repair or replacement at no cost to you.
3. Refund process
Approved refunds are processed to the original payment method within 10 to 14 business days after the returned cart has been inspected and accepted.
4. Return shipping
Return shipping is the buyer's responsibility for change-of-mind returns. For defective items, Prestige Golf Carts will cover reasonable return transport costs within South Africa.
5. How to start a return
Contact our support team via the Contact Us page or call +27 10 123 4567 with your order details. We will guide you through the process.
